Refund policy

Refund and Exchange Policy

We aim to provide our customers with a seamless shopping experience. Please read our refund and exchange policy carefully to understand your rights and responsibilities.

Eligibility for Refunds and Exchanges

  1. Timeframe:
    Items must be returned or exchanged within [ 14 days] of receiving your order.

  2. Condition of Items:

    • Items must be unused, unworn, and in their original condition.
    • All original tags, packaging, and receipts must be included.

  3. Non-Returnable Items:
    Certain products are not eligible for return or exchange, such as:

How to Initiate a Refund or Exchange

  1. Contact Us:
    Email or use the contact form on our website to initiate the process. Please include:

    • Order number.
    • Reason for the return or exchange.

  2. Shipping Instructions:
    If your request is approved, you will receive detailed instructions on how and where to send your item. Return shipping costs are the customer’s responsibility unless the return is due to an error on our part ( damaged product).

Refund Process

  1. Processing Time:
    Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within [ 7 business days] to the original payment method.

  2. Partial Refunds:
    A partial refund may apply if the returned item shows signs of use or damage not caused by us.

  3. Shipping Fees:
    Original shipping fees are non-refundable.

Exchange Policy

  1. Exchanges are subject to product availability.
  2. If the requested item is unavailable, a refund or store credit will be offered.
  3. Exchanges follow the same eligibility and return timeframe as refunds.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately  with photos of the damage. We will provide a replacement or refund, including shipping costs, at no additional charge.

Late or Missing Refunds

If you haven’t received your refund within the stated timeframe:

  1. Check with your bank or credit card provider, as processing times may vary.
  2. If you’ve done this and still haven’t received your refund, contact us

We reserve the right to amend this policy at any time. For further assistance, please reach out to our customer support team at [Insert Email Address].